An interesting Behance article on email etiquette has two interesting takeaways for me.
First, a neutrally worded email is perceived as negative. You have to go out of your way to show positivity. I have been using exclamation marks lately, despite having been brought up with a literary education that regards exclamation marks as the devil.
Second, the article espouses emoticons "until keyboards can actually perceive the emotional content of our messages." I often want to use emoticons, but have been too scared/snobbish, but today I learn it is the way of now.
I suppose this is the time of my post to end with exclamation marks and smileys, but I shall not.